Risk Management Specialist

3 weeks ago

Everton Park, Australia Troocoo Full time
Troocoo Risk & Quality Advisor

The Risk & Quality Advisor plays a pivotal role in enhancing practice in community services, including mental health and disability, through quality assurance and improvement activities.

Key Responsibilities
  • Initiate and conduct internal risk-based audit activities to support assurance of legislative, regulatory, contractual, and organisational requirements.
  • Identify potential or actual practice gaps and improvement opportunities using the assurance model.
  • Manage customer and client data to oversee complex customers' needs and training requirements.
  • Prioritise, design, implement, and monitor quality and practice improvement activities, including on-site activities and leader inductions.
  • Monitor and report on feedback, quality assurance, and risk activities to ensure appropriate mitigation strategies are actioned.
  • Conduct data analysis and contribute to the development of reports to support risk and quality performance outcomes.
  • Develop and/or review policies and procedures to ensure legislative compliance and reflect current operational practice standards.
  • Participate in and assist with the coordination of external quality audits conducted by external certifying and accreditation agencies.
Key Selection Criteria/Qualifications
  • Relevant tertiary qualifications and experience in risk and quality management, and human services sector.
  • Knowledge and experience relevant quality standards, such as the NDIS Practice Standards, National Standards for Mental Health Services, and Aged Care Quality Standards.
  • Demonstrated experience in auditing compliance with legislation and standards.
  • A collaborative working style with the ability to influence and foster positive functional relationships.
  • Ability to educate and build capability with risk and quality activities across the business.
  • Strong analytical ability, with the inherent skills to manipulate data to identify trends and prepare concise, credible recommendations.
  • Experience and ability to utilise and work with Risk and Quality systems, including RiskMan, and identify system and process improvements.

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