Strategic Customer Experience Business Analyst

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $123,456

We are seeking a skilled business analyst with expertise in Agile methodologies and a strong focus on customer experience to join our organization on a 6-month fixed-term contract.

About the Role:
  • Elicit, define and document customer requirements for a premium travel booking platform
  • Collaborate with cross-functional teams to develop user journeys and functional specifications
  • Translate requirements into clear user stories and acceptance criteria
Requirements:
  • Experience as a BA on luxury travel or ecommerce platforms
  • Strong understanding of online booking systems and payment gateways
  • Proven ability to balance CX thinking with technical feasibility and commercial objectives
What We Offer:
  • Flexible work environment and outcome-focused culture
  • Collaborate with a talented team in a fast-paced consultancy setting
  • Be part of a global agency network that champions innovation and meaningful CX

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