Operational Supervisor

4 days ago


Toowoomba, Queensland, Australia Northcott Full time

Position Overview:

We're seeking an exceptional Service Director to lead our Toowoomba programs. This exciting opportunity involves coordinating daily programs and activities, delivering on program outcomes, and providing practice leadership to our staff team.

About the Role:

This Service Director position requires a strong customer focus, effective communication skills, and business acumen. You'll need to consider business unit and organisational objectives when making decisions and have a proven ability to meet competing needs, priorities, targets, KPIs, and business objectives.

  • Responsibilities:
  • Coordinating daily programs and activities, including Everyday Life skills and after-school programs
  • Delivering on program outcomes and customer goals
  • Prioritising and meeting the competing needs of our customers and team of staff
  • Nurturing and retaining relationships with customers, families, and your team
  • Identifying, assessing, and resolving problems using an active person-centred approach
  • Proactively training the team to ensure the highest standard of customer outcomes
  • Reviewing and updating rosters, supporting Policy and Procedure compliance, and reporting requirements

Requirements:

To succeed in this role, you'll need:

  • Strong leadership skills and experience leading a high-performing team across multiple programs
  • Knowledge of NDIS standards, Workplace Health & Safety, and NDIS Quality and Safeguarding Framework
  • In-depth knowledge of the disability sector, including NDIS plans and funding
  • Proven ability to meet competing needs, priorities, targets, KPIs, and business objectives
  • High-level administration skills, including computer literacy and proficiency with Microsoft programs
  • Tertiary qualification in Social Science, Disability, Recreation, or other relevant professional field (desired)

What We Offer:

As a valued member of our team, you'll enjoy:

  • Family-friendly workplace
  • Not-for-profit salary packaging to increase your take-home pay
  • New reward and recognition program offering discounts with various retailers, dining, entertainment, and lifestyle brands
  • Ongoing career development opportunities, including secondments into leadership positions


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