Customer Service Director

2 weeks ago

City of Greater Geelong, Australia beBeeCustomerService Full time $90,000 - $120,000

We are seeking a highly skilled Customer Service Director to lead our teams and manage the operations of all Centres and Call Centre.

The ideal candidate must be dynamic, enthusiastic, energetic, with a passion for serving customers and leading a team of employees.

Responsibilities include supervising cash collection, reconciliation, and banking processes to ensure compliance with FCT processes and financial procedures. Additionally, the manager will oversee query management to ensure customer queries and complaints are properly addressed within stipulated timeframes.

Qualifications and Requirements
  • Degree level education or HND, preferably in Management or certified in Service Management.
  • At least 5 years of management experience in a Customer Service environment.
  • At least 10 years of supervisory experience in customer service.
  • Strong commitment to customer service excellence.
  • Good people management skills with the ability to influence and motivate.
  • Excellent communication skills, both oral and written.
  • Fluency in English and French.
  • Strong management and organizational skills.
  • Proven coaching, training, and mentoring abilities.
  • Good interpersonal skills.
  • Report writing skills.
  • Ability to supervise staff and maintain discipline.
  • Pleasant personality and ability to relate well to customer issues.
  • Good work ethics.
  • Class 2 driving license.
  • Relevant experience in the telecommunications industry.

  • Customer Service Director

    2 weeks ago

    City Of Yarra, Australia Bellroy Full time

    IN A NUTSHELLWe're a high-growth global business, leading the way in product innovation and retail strategy.Founded in Australia, we sold our first wallet in 2010 and have since grown to over 100 staff, selling through more than 1,500 doorways and directly to customers in 150 countries.We're looking for a Customer Support Director to build on our strong...

  • Customer Service Director

    2 weeks ago

    City Of Yarra, Australia Bellroy Full time

    IN A NUTSHELL We're a high-growth global business, leading the way in product innovation and retail strategy.Founded in Australia, we sold our first wallet in 2010 and have since grown to over 100 staff, selling through more than 1,500 doorways and directly to customers in 150 countries.We're looking for a Customer Support Director to build on our strong...

  • Bar Service Director

    10 hours ago

    City of Greater Shepparton, Australia beBeeService Full time $60,000 - $80,000

    Job Title: Bar Service DirectorJob Description:The primary objective of this role is to oversee the operation of our bar, ensuring exceptional guest service and fostering a positive work environment for team members.This includes managing day-to-day activities, implementing innovative service enhancements, and maintaining high standards of sanitation and...

  • Director, Priorities and Customer Service

    7 days ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance...

  • Customer Service Director

    9 hours ago

    Geelong, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $120,000

    Job DescriptionThe Customer Success Manager role involves leading a small team to drive customer success initiatives while serving as the primary point of contact for clients. This is a hands-on position that offers opportunities for growth and professional development in a stable and growing industry.Provide support and escalation services for client...

  • Customer Service Ambassador

    2 days ago

    City of Greater Geelong, Australia beBeeCustomer Full time

    We are seeking an exceptional Customer Service professional to join our team in a dynamic role that offers the opportunity to make a real difference in the lives of our customers.The ideal candidate will be an important member of our Customer Service team, reporting directly to the Customer Service Manager. In this role, you will provide phone and email...

  • Customer Service Representative

    4 weeks ago

    City of Greater Geelong, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and...

  • Customer Service Specialist

    17 hours ago

    City of Greater Geelong, Australia beBeeCustomerSupport Full time $55,000 - $75,000

    We are seeking an exceptional customer service professional to join our team! This role involves providing high-level customer service to a large portfolio of clients via email and phone.Key Responsibilities:Providing timely and effective customer support via various channelsManaging cases within our CRM system to achieve recommended close-out times and...

  • Casual Customer Service

    4 weeks ago

    City of Greater Geelong, Australia Telstra Full time

    Employment TypeCasualClosing Date3 Sept 2025 11:59pm Job TitleCasual Customer Service & Sales Consultant LEOPOLDJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...

  • Service Officer

    3 hours ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewService Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department.Base pay and eligibilityBase pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLYClerk Grade: 3/4Salary Range: $84,659 - $92,701 plus superannuation and leave...