Customer Service and Store Assistant

5 days ago

Albury, Australia Harris Farm Markets Full time
Job Summary

We are seeking a skilled Customer Service and Store Assistant to join our team at Harris Farm Markets. This is an exciting opportunity to work in a dynamic retail environment, providing exceptional customer service and contributing to the success of our stores.

About Us

Harris Farm Markets has been delivering great quality fresh food at good value for our customers for over 40 years. As a family-owned and operated business, we prioritize our employees' growth and development, offering opportunities for career advancement in various fields, including retail management, buying, marketing, logistics, property, finance, safety, and HR.

Key Responsibilities
  • Provide excellent customer service by being friendly, responsive, and approachable, ensuring a positive shopping experience for our customers.
  • Be flexible and willing to work in any area of the store, including registers, filling fridges and grocery shelves, helping with truck unloading in the back dock, and collecting trolleys.
  • Maintain a good knowledge of products by completing internal training and having a genuine interest in good food and a wide variety of fruit & veg, cheese, meat, seafood, and grocery products.
  • Accurately process sales through the register and ensure careful cash handling.
  • Surprise and delight customers by ensuring our delicious products are well stocked and fresh.
  • Ensure fresh and appealing displays by keeping fridges and shelves clean and stock rotated.
  • Maintain accurate signage and pricing, particularly with any specials.
  • Maintain a safe, clean, and well-organized working and shopping environment.
Requirements
  • A team player who embodies our core values, including being in it together.
  • Flexibility to work a variety of shifts, including weekends and public holidays, as our shops operate 7 days a week.
  • Excellent communication and interpersonal skills, with the ability to provide great customer service.
  • A strong work ethic and reliability, with the ability to work independently and as part of a team.
  • Stamina to work on your feet for extended periods, serving customers, re-stocking shelves, lifting shopping bags and/or items from stock rooms.
  • Literacy skills, with the ability to read product labels and understand instructions.
  • Basic computer skills and the ability to use devices for stocktakes.
  • Patience and ability to remain calm under pressure, providing constructive answers to enquiries and complaints.
  • Organizational and time management skills, with the ability to complete tasks efficiently and effectively.
  • Ability to multitask and adapt to changing situations.
What We Offer
  • A competitive salary range of $25-$35 per hour, depending on experience.
  • Flexible working hours, including part-time and full-time options.
  • An amazing employee discount of great quality food, perfect for enjoying at home or sharing with friends and family.
  • The opportunity to build a career with us in retail management, buying, marketing, logistics, property, finance, safety, or HR.

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