High-Impact Service Design Lead

3 days ago


Surry Hills, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment is seeking an experienced Service Designer to lead impactful service improvements within the Disability sector, enhancing participant outcomes and experience in Sydney, NSW.

This EL1 Level Service Design role offers a competitive pay rate of $602.55 per day at EL1 Level, including casual loading, providing financial stability and recognition for your expertise.

As a High-Impact Service Design Lead, you will take on a leadership role within the Service Design Division, managing complex design and stakeholder initiatives that ensure the delivery of high-quality, participant-centred services. You'll have the opportunity to guide a dedicated team, influence decision-making, and drive process, platform, and practice improvements that align with the Participant Service Charter principles.

Key Responsibilities:
  • Journey mapping and systems thinking
  • Stakeholder engagement
  • User research and analysis

You are a motivated, experienced service designer with strong organisational skills and a passion for participant-centric improvements. This full-time position offers 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time for flexible work arrangements.

About this Role:

Benefits:
  • Competitive pay rate
  • 11.5% superannuation
  • ASAP start date
  • Full-time position
  • Flexible work arrangements
  • Make a meaningful impact in the disability sector
  • Opportunity to use your leadership skills in a high-impact, supportive team environment

We encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability.



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