Home Loan Specialist
4 days ago
Suffolk Building Society is a unique organization where our members are truly at the forefront of everything we do. As a Mutual Society, we operate without the influence of shareholders, allowing us to focus on what matters most – our members and their financial well-being.
We're committed to fostering a culture of diversity, equality, and inclusivity, which enables us to attract and retain top talent. Our people-first approach ensures that every individual has opportunities for growth and development, both professionally and personally.
We're seeking an enthusiastic and motivated individual who shares our passion for delivering exceptional customer service. As a Mortgage Consultant, you'll be instrumental in supporting our members with their borrowing needs and helping the team achieve its targets.
About the RoleAs part of our Direct Mortgage Sales & Mortgage Retentions team, you'll work closely with our customers, ensuring they receive the best possible service. Your responsibilities will include supporting the delivery of mortgage maturities, assessing requests to vary existing contracts, and communicating effectively with customers regarding alternative products.
You'll also be responsible for handling new business enquiries, reviewing them against our criteria, and passing good quality leads to a Mortgage Adviser. Your support will be invaluable in helping us achieve our targets and deliver outstanding service to our members.
Requirements:- Demonstrated ability to provide exceptional customer service.
- Strong mathematical and English skills, ideally at GCSE level.
- CeMap Qualification or willingness to study.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
What We Offer:
- Opportunities for career progression and professional development.
- Competitive salary and benefits package.
- Hybrid working arrangement available upon successful completion of probationary period.
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