Field Communications Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCommunications Full time $95,000 - $110,000

**Job Overview:**

We are seeking a Communications Manager to oversee the management of all communication channels to and from the field. As part of this role, you will be responsible for ensuring consistent, accurate, and timely 2-way communication flows.

This involves following a prescribed meeting schedule with internal business units to ensure that all information flows to the field are correct and up-to-date. Additionally, you will be responsible for planning all field activations and forecasting POS requirements to effectively execute the plan.

You will also coordinate and distribute field-based reports to key stakeholders within the total business via the SFA web-based reporting tool. This includes developing and distributing specific reports that meet the needs of all relevant stakeholders.

**Key Responsibilities:**

  • Manage key account/internal contact and communication with the field
  • Run weekly state operations conference calls and coordinate monthly state field meetings with all field managers
  • Hold weekly collaboration meetings with all key accounts and identify field drive opportunities and facilitate volume expectations
  • Manage all field communication platforms and resources (Microsoft Teams, WhatsApp)
  • Provide business updates at key business forums as required

**Activity Planning and Target Setting:**

  • Forecast POS requirements for upcoming activities, working collaboratively with the RA team
  • Set all field activity targets for all nominated events and activations and 'field' pre-pack targets for the independents channel
  • Complete a detailed execution plan for all major activities, including timings and execution standards distributed to the field 4 weeks prior to each activity

**Relationship Management with External Stakeholders:**

  • Manage key relationships with external partners involved in the storage and distribution of all POS - ensuring the availability of all everyday and promotional POS items to the field team

**Reporting and Budget Tracking:**

  • Manage and activate all display tracking reports used by the field for all key activations
  • Provide weekly/fortnightly activity updates for the duration of all major activations to the wider business

**Requirements:**

  • 1-3 years' experience within field communications, sales operations, or retail coordination roles
  • Confident communicator with the ability to be adaptable and think strategically
  • Ability to build relationships and manage stakeholders
  • Anticipates issues, takes initiative, and drives continuous improvement
  • Strong time management and organisational skills
  • Strong system and technical capability
  • Intermediate Excel, PowerPoint, Microsoft Teams
  • Tertiary qualification preferable within a business-related field

**Benefits:**

Ferrero is committed to building a diverse and inclusive culture where all employees feel welcomed and appreciated. We believe all our people are equally talented in their own way and provide them with the means to succeed personally and professionally.

We nurture the curiosity and natural abilities of our employees, enabling them to craft their journey at Ferrero. The diversity of our talents makes our work environment multicultural, innovative, and highly rewarding.

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