Quality Assurance Specialist

Job Description

We are seeking a Quality Assurance Specialist to play a critical role in ensuring our centres maintain exceptional standards. As a key member of the team, you will be responsible for comprehensive operational and investigative support.

Your Responsibilities

• Livest Green Leaves Commitments in your daily work;
• Uphold and provide overviews and advice regarding Safeguarding Children projects and work;
• Conduct investigations using a detailed analysis and reporting framework;
• Oversee accurate Working With Children Checks records nationally, managing all compliance requirements;
• Provide operational and administrative support to the Quality Assurance Leader and Head of Operations;
• Work collaboratively with Centre Directors and Operations Teams to implement improvement strategies;
• Use your knowledge of the National Law and National Regulations and the NQF to navigate through each day;
• Stay current with early childhood education regulations and communicate and prepare information, documents and learning opportunities for Centre Directors and Team Members;
• Assist centres in preparing for regulatory assessments and external audits, with the opportunity to develop compliance tools and resources to support operational excellence;
• Provide guidance and advice to Centre Directors as required;
• Work with our Operations Team, and support the development, review and maintenance of Quality Improvement Plans;
• Maintain systems, data, and compliance records to ensure quality standards are consistently met; and
• Conduct regular analysis, identifying trends and patterns.

Requirements

• A minimum of 5-8 years experience in a similar role;
• Tertiary qualifications in Early Childhood Education;
• A current state relevant Working with Children's Check and Police Check;
• Current Child Protection Training (or willingness to obtain upon commencement);
• A detailed understanding of Education and Care Services National Law and Regulations;
• Sound experience with and implementation of the National Quality Standards;
• Proven experience in compliance management, auditing, or quality assurance;
• Knowledge of State-specific Child Safe Standards and Child Protection and Mandatory Reporting legislation (or willingness to obtain);
• Knowledge of risk management principles, policy development and reviews and incident assessments and management;
• Regulatory Authority experience and a proven track record in managing and conducting formal investigations;
• Experience in the Assessment and Rating process and exhibited skills in preparing and maintaining Quality Improvement Plan;
• Excellent communication and interpersonal skills engagement;
• Strong skills in collaborating and working closely with others to achieve outcomes;
• Sound written and verbal communication skills;
• A professional and polished approach, and the ability to deal with people in a variety of situations and at all levels;
• The ability to work with compassion and empathy as well as resilience;
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and PowerPoint;
• A fun and positive outlook, paired with the ability to stay calm and focused in a fast-paced environment;
• Project management skills and experience in policy development;
• Strong analytical and problem-solving skills with attention to detail and a solution-based focus, and an exemplary commitment to high standards; and
• Training and facilitation experience.

Benefits

• The opportunity to be a part of a progressive and forward-thinking organisation in a high-growth phase;
• A respectful work environment where you are valued for being a collaborative contributor;
• A rewarding and empowering role, that enables you to learn and grow within the group, with support from dedicated and talented senior professionals;
• A generous salary package based on individual skills and experience;
• A generous childcare discount;
• And more