Travel Operations Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $80,000

Job Overview

We specialise in creating unique guided and self-guided hikes, combining carefully designed itineraries with strong supplier partnerships and excellent customer service to deliver memorable journeys. Our team is passionate about connecting people with nature while ensuring every detail of the trip is seamless.

The Role

This Travel Operations Specialist plays a key role in supporting the smooth running of our back-office operations. In this role, you'll help ensure clients receive seamless and well-organised travel experiences by managing bookings, liaising with suppliers, and providing administrative support across the business.

Key Responsibilities

  • Manage client bookings, payments, documentation, and trip delivery in a timely and accurate manner
  • (Handle customer and supplier communications via phone and email)
  • Maintain and update databases, records, itineraries, and product information
  • Liaise with suppliers and maintain strong client and supplier relationships
  • Support colleagues with product knowledge and contribute to general administrative tasks
  • Respond to client feedback, update product costs, and assist with logistical changes as required

About You

We're looking for someone with excellent administration and customer service experience, strong organisational and time management skills, and excellent communication skills and a customer-focused approach.

Requirements

  • Excellent administration and customer service experience
  • Strong organisational and time management skills
  • Excellent communication skills and a customer-focused approach
  • High attention to detail and accuracy
  • Travel experience is highly regarded

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