Customer Experience Specialist

2 days ago


Loganholme, Queensland, Australia Singtel Full time
About Us

At Optus, our vision is to be Australia's most loved everyday brand with lasting customer relationships.

We're a team of enthusiastic individuals who are passionate about the latest technology trends, products & services. We believe in empowering our customers to achieve their goals through innovative solutions.

Role Overview

We are seeking an experienced Retail Consultant to join our Hyperdome Store on a casual basis. The successful candidate will be responsible for delivering exceptional customer service, sharing knowledge about our cool tech products and services, and providing personalized solutions to meet customer needs.

Salary and Benefits

The estimated salary for this role is $34,000 per year, plus applicable loadings and discounts on Optus products and services (25% discount on all plans). You will also have access to additional benefits at over 100 retailers Australia-wide, including Iconic, Mimco, Estee Lauder, and Nine West.

Key Responsibilities
  • Deliver customer service brilliance powered by optimism
  • Share knowledge about our cool tech products and services in a way that's easy to understand
  • Provide personalized solutions and product expertise to meet customer needs
  • Team up with colleagues to create a welcoming haven
Requirements
  • Sales superpower: To sales and beyond; ability to hit sales targets
  • Tech explorer: Always on the hunt for the latest tech trends
  • Problem-solving pro: Challenges are opportunities to help customers find solutions
  • Team spirit: Thrives in a collaborative, customer-focused environment
What's in it for you?
  • $34,000 per year, plus applicable loadings and discounts on Optus products and services
  • Access to additional benefits at over 100 retailers Australia-wide
  • Flexible working arrangements - talk to us about how this role could be flexible for you


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