IT Support Specialist – Microsoft Technologies

2 days ago

Canberra, ACT, Australia beBeeSupport Full time $90,000 - $125,000

Job Overview

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Key Responsibilities:

  • Support and Maintain Services: Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.
  • Deploy and Configure Devices: Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
  • Collaboration Tools: Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tools.
  • Asset Lifecycle Activities: Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance.
  • Technical Leadership: Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
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Qualifications & Experience:

  • Enterprise Support: Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
  • Microsoft 365 Expertise: Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
  • ITIL Foundation Certified: ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
  • Interpersonal Skills: Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

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