Disability Support Coordinator

4 days ago


Brisbane, Queensland, Australia Endeavour Full time

About us

At Endeavour Foundation, our mission is to empower individuals with disabilities to live, learn, work, and flourish. With a rich history spanning over 70 years, we have established ourselves as a leader in the community services sector.

We offer a supportive and inclusive work environment, where employees can grow professionally and personally. Our employee benefits package includes:

  1. Salary packaging benefits package up to $15,900 of your annual salary tax-free.
  2. Pre-tax income benefits up to $2,650 for entertainment expenses (meals, holiday accommodation, etc).
  3. Ongoing professional development opportunities to enhance your skills and knowledge.
  4. Employee assistance program - a free and confidential counselling service available to all staff and immediate family members.
  5. Corporate health insurance plans and discounts with our corporate partners.
  6. Paid parental leave.

Job description

We are seeking a skilled Client Intake and Assessment Practitioner to join our Business Excellence team in Queensland. As a Client Intake and Assessment Practitioner, you will be the first point of contact for our Home and Community enquiries, providing critical support to clients and their families.

Your responsibilities will include:

  1. Conducting disability assessments and creating tailored support plans to ensure clients are matched with the right services based on their needs and funding.
  2. Developing and implementing initiatives and activities that drive growth, boost customer retention, build community awareness, and create pathways for people with disabilities to access Endeavour Foundation services.
  3. Serving as a liaison between clients, families, and external referral organisations, providing exceptional customer experiences.
  4. Fostering collaboration with regional site leadership teams, supporting the co-creating and co-delivery approach across and within the business.
  5. Matching clients to life-changing services that support their goals and aspirations, maximising the usage of Individual NDIS funding levels.
  6. Assisting in the development of a relevant pipeline of qualified leads aligned to drive the growth and sustainability of our core customer program, helping to identify new market opportunities.

Requirements

To be successful in this role, you will need:

  1. A degree in Social Work, Psychology, Human Services or a relevant field.
  2. Minimum 4 years' experience in the community services sector.
  3. Experience analysing support needs and creating comprehensive assessments to maximise NDIS funding opportunities.
  4. LARGE VOLUME CASE MANAGEMENT FOR DISABILITY OR SUPPORT NETWORKS IS HIGHLY DESIRABLE.
  5. EXCELLENT RELATIONSHIP MANAGEMENT, INTERPERSONAL AND COMMUNICATION SKILLS with an engaging and inspiring communication style to leverage further opportunities.
  6. Strong analytical skills with the ability to collect, analyse, and disseminate data to drive customer conversion ratios and provide actionable insights for key stakeholders.
  7. HOLD OR BE WILLING TO OBTAIN A WORKING WITH CHILDREN CHECK (BLUE CARD), NDIS WORKER SCREENING CHECK (YELLOW CARD), NATIONAL CRIMINAL HISTORY CHECK (FIT2WORK), AND AN OPEN DRIVERS LICENSE WITH COMPREHENSIVE INSURANCE ON YOUR VEHICLE.


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