Retail Operations and Training Specialist

4 hours ago


Perth, Western Australia Hospoworld Resourcing Full time
About the Role

We are seeking an experienced In-Store Operations & Training Specialist to join our dynamic team. This is an exciting opportunity to work with a leading brand that prioritizes operational excellence and team development.

As an In-Store Operations & Training Specialist, you will be responsible for maintaining and improving store-level operational standards. You'll work directly with franchise partners and store leaders to ensure they are equipped to meet and exceed company performance metrics while upholding brand values.

Key Responsibilities:
  • Operational Excellence: Ensure franchise stores operate according to company guidelines by implementing and training on Standard Operating Procedures (SOPs) and action plans.
  • Training & Development: Assist in developing franchise partners, store leaders, and their teams through structured training programs. Deliver in-store training and ensure compliance with training standards.
  • Performance Optimization: Provide coaching and guidance to help stores achieve sales targets, upselling goals, and other key metrics. Use data to identify areas for improvement and drive better performance.
  • Marketing Support: Work with franchise partners to execute national and local marketing campaigns, ensuring they align with brand standards.
  • Continuous Improvement: Identify areas for operational efficiency and implement best practices to improve customer experience and profitability.
What We're Looking For:
  • A minimum of 1-2 years of in-store Restaurant Management experience in the QSR/fast casual sector.
  • Strong communication skills with a passion for training and team development.
  • An analytical thinker with the ability to interpret performance data and guide stores toward operational improvements.
  • A willingness to travel and attend regular meetings and training sessions.
  • A commitment to maintaining brand standards and values.
What's on Offer:
  • A competitive salary of $80,000 per annum.
  • Monday - Friday roster with the flexibility of creating your own schedule.
  • Reimbursement of fuel for all travel required.
  • The opportunity to be part of a rapidly expanding company with the chance to participate in store openings and development projects.
  • Fast-tracked career progression working alongside National Ops teams to implement training and pipeline initiatives.


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