Network Support Engineer
7 days ago
We are a dynamic and innovative company that provides top-notch IT support services to our clients.
Job DescriptionThe Field Technician III will provide technical support and maintenance for various IT systems and equipment at Gunter Annex. This position requires the ability to work independently and in a team environment to ensure smooth operational functionality of IT systems.
Key Responsibilities:- Installation, configuration, and maintenance of IT hardware and software systems.
- Routine diagnostics and preventive maintenance on IT infrastructure.
- Troubleshooting and resolving issues with hardware, software, and network systems.
- Providing technical support to users and responding to service requests via ticketing systems.
- Coordinating with vendors for repair services and replacement of faulty equipment.
- Documenting and updating technical procedures and user manuals.
- Ensuring all systems are compliant with DoD cybersecurity and configuration standards.
- Performing system backups and restore operations as needed.
- Assisting with system upgrades and recommending improvements for operational efficiency.
- SUPPORTING VIRTUAL PRIVATE NETWORK (VPN), WIRELESS NETWORK CONFIGURATIONS, AND OTHER SPECIALIZED SYSTEMS.
- Conducting site surveys and assessments for IT equipment installations.
Required Qualifications:
- Active Secret Clearance.
- DoD 8140 Certification (e.g., CompTIA Security+).
- Minimum of 3 years of experience in a field technician or IT support role.
- Proficiency in troubleshooting hardware/software/networking issues.
- Strong understanding of IT infrastructure, networking, and system configurations.
- Familiarity with ticketing systems like ServiceNow.
Preferred Qualifications:
- Experience with virtual desktop environments (VDI) and remote access configurations.
- Knowledge of military IT systems and protocols.
- CompTIA Network+ or other relevant certifications.
- Strong written and verbal communication skills.
We value innovation, teamwork, and excellence in all aspects of our business.
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