Assistant Night Shift Coordinator
2 days ago
Welcome to IHG Hotels & Resorts, where our people are the heartbeat of our business. We're seeking a skilled and dedicated Assistant Night Manager to join our dynamic team. As an Assistant Night Manager with us, you will have the opportunity to grow professionally, contribute to our company's success, and make a meaningful impact on our operations.
**Job Description**
As an Assistant Night Manager, you will lead our overnight Front Office team to deliver exceptional guest experiences. This involves driving team engagement, managing guest feedback, and maintaining brand standards. You will also be responsible for the night audit function, ensuring accuracy and timeliness during the hours of 11pm – 7am.
**Key Responsibilities**
- Lead the overnight Front Office team to ensure seamless operations and excellent guest experiences
- Drive team engagement, manage guest feedback, and maintain brand standards
- Contribute to problem-solving and organizational skills, as well as drive team development and growth
- Maintain accurate and timely completion of the night audit function
**Requirements**
- 1+ years of experience in hospitality
- Excellent communication skills for colleagues and guests
- Confident problem-solving abilities
- Proficiency in Microsoft Office and Opera
- Experience working in large hotels, specifically in Front Office environments
- A proven ability to lead and develop a team, improve guest satisfaction, and maintain high standards
- A proactive approach to building relationships with internal and external stakeholders
- Strong organizational, written, and communication skills, with attention to detail
- Ability to work in fast-paced environments and prioritize workload
Valid VIC Drivers License and VIC RSA certification are required. We look forward to receiving applications from enthusiastic and dedicated professionals who share our commitment to delivering exceptional guest experiences.
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