Customer Experience Strategy Coordinator

3 weeks ago


Broadmeadows, Victoria, Australia Hume City Council Full time

Job Title: Customer Experience Strategy Coordinator

Job Summary:

We are seeking a highly skilled Customer Experience Strategy Coordinator to join our team at Hume City Council. The successful candidate will be responsible for developing and implementing customer-centric strategies to improve the overall customer experience.

Key Responsibilities:

  • Develop and implement customer experience strategies to improve customer satisfaction and loyalty
  • Conduct customer research and analysis to identify areas for improvement
  • Collaborate with cross-functional teams to implement customer experience initiatives
  • Measure and evaluate the effectiveness of customer experience initiatives
  • Identify and prioritize opportunities for improvement

Requirements:

  • Bachelor's degree in a relevant field such as business administration, marketing, or psychology
  • Proven experience in customer experience strategy development and implementation
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

About Hume City Council:

Hume City Council is a leader in local government, committed to creating an inclusive and collaborative work environment. We value progress over perfection and empower our employees to go for it. We are proud and passionate about working towards better outcomes for our community.

What We Offer:

  • Competitive salary package
  • Professional development opportunities
  • Supportive work environment

How to Apply:

To apply for this exciting opportunity, please submit your application through our website. We encourage people of all ages, people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.



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