Retail Operations Manager

7 days ago

Melbourne, Victoria, Australia beBeeManager Full time
About The Role

This position involves leading, developing, and coordinating a team of retail and trade specialists to achieve optimal performance and deliver excellent customer experiences.

Key responsibilities include ensuring financial management and operational standards are met, maintained, and exceeded, motivating and supporting team members to reach their full potential, and providing a genuine service that creates lasting impressions and moments that matter for customers.

A strong mix of leadership and management qualities, combined with a deep understanding of the business and its operations, is essential for success in this role.

  • Lead, develop, and coordinate a team of retail and trade specialists to achieve optimal performance and deliver excellent customer experiences.
  • Ensure financial management and operational standards are met, maintained, and exceeded.
  • Motivate and support team members to reach their full potential.
  • Provide a genuine service that creates lasting impressions and moments that matter for customers.
  • Demonstrate a strong mix of leadership and management qualities.
Requirements
  • Supervisory/leadership/management experience.
  • Demonstrated ability to motivate a team and drive results.
  • Previous dual format experience, including multi-network operations, sales, wholesale, and/or workshop operations experience (desirable).
  • Conscious of workplace safety always.
  • Experience building strong relationships with all customers; creating 'moments that matter'.
  • A solution-focussed problem-solver.
  • Sound computer skills.
Benefits
  • A safe and inclusive team environment.
  • Ongoing training and career development opportunities.
  • No late-night trading.
  • Diverse product ranges.
  • Support office guidance and inter-store support for merchandise, planogram, and store standards.
  • Employee reward and recognition programs, including a 'shout out' platform and private Facebook group.
  • Paid volunteer leave.
  • Parental leave top-up allowance.
  • Attractive team member pricing across all GPC AP businesses.

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