SMB Growth and Revenue Strategist

4 hours ago


Melbourne, Victoria, Australia Zendesk Full time

We are seeking a seasoned SMB Account Executive to join our team at Zendesk, where we're on a mission to power exceptional service for every person on the planet. With a proven track record in B2B sales and a passion for driving growth in the SaaS landscape, you'll be responsible for growing our SMB account base by hunting for new opportunities and closing deals of varying sizes.

This role requires a skilled professional who can build and maintain broad relationships, work cross-functionally, and drive revenue growth by building relationships and introducing innovative solutions to customers. Your focus will be on deepening Zendesk's impact by aligning to our customers' goals.

Key Responsibilities:
  • Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
  • Manage and nurture customer relationships ensuring high satisfaction and retention levels.
  • Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
  • Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.

You will also lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases. Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce. Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

Requirements:
  • Bachelor's degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal-closing skills.
  • Knowledge of industry trends and the ability to build relationships with key decision-makers.

Salary: $80,000 - $110,000 per year



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