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Luxury Spa Manager

2 months ago

Byron Bay, New South Wales, Australia Crystalbrook Collection Hotels Full time

About Crystalbrook Collection Hotels

Celebrating the art of hospitality, Crystalbrook Collection Hotels is a leading hotel development and management company, renowned for its distinctive upscale hotels, restaurants, and bars. With a portfolio of luxury assets across NSW and QLD, we're committed to delivering exceptional experiences for our guests.

The Role

We're seeking an exceptional Spa Manager to lead the operations of our luxury spa, Eléme Day Spa. As a key member of our team, you'll be responsible for the efficient and profitable management of the spa, ensuring exceptional guest care and delivering outstanding results.

Key Responsibilities

  • Lead the spa team to achieve exceptional guest care and satisfaction
  • Develop and implement strategic plans to drive revenue growth and elevate the Crystalbrook Collection brand
  • Ensure the spa maintains high standards of service, presentation, and cleanliness
  • Conduct regular guest surveys to monitor satisfaction levels and identify areas for improvement
  • Attract, recruit, motivate, and develop a high-performing team
  • Provide exceptional customer service, ensuring loyalty and repeat business
  • Liaise with internal colleagues to create initiatives that attract new clientele
  • Monitor inventory levels and ensure adequate product stock
  • Arrange staff rosters and schedules
  • Stay up-to-date with global health and beauty trends, promoting wellness and exceptional guest experiences

Requirements

  • Significant experience in luxury spa management, preferably in a high-end environment
  • Technical expertise to recruit, train, and inspire a team
  • Diploma-level qualification in Beauty and/or Massage Therapy
  • Visible leadership skills, with the ability to train and develop a large team
  • Natural flair for delivering exceptional customer service
  • Passion for wellness and providing exceptional guest experiences
  • Service-focused, with a natural ability to think outside the box and drive continuous improvement

What We Offer

  • A competitive package, including a market-leading 50% F&B discount across all Crystalbrook Collection venues
  • $99 room rates and a friends and family discount
  • Lifestyle benefits, including extra leave and an online learning and career development plan
  • Tailored EAP program and spa discounts and service recognition