Data and Business Insights Specialist

3 weeks ago

North Sydney Council, Australia TPG Telecom Full time

At TPG Telecom, we are seeking a highly skilled Data and Business Insights Specialist to join our Customer Lifecycle Management team.

The Data and Business Insights Specialist role is crucial in delivering data analytics and comprehensive reporting services. As a key member of the team, you will be responsible for designing, building, and maintaining reports, analyzing data, and providing actionable insights to enhance customer lifecycle management, drive commercial targets, and identify growth opportunities.

You will work closely with Product Owners and Campaign Managers to identify key performance indicators (KPIs) and ensure they are accurately tracked and reported.

The ideal candidate will have strong Power BI and analytical skills, with experience in pulling together and consolidating information from various sources to develop fit-for-purpose reporting solutions with a focus on data accuracy and storytelling.

The responsibilities of this role include:

  • Extracting and integrating data from multiple sources, maintaining, updating, and enhancing established reports to meet business needs.
  • Examining and evaluating existing reports to improve or develop new dashboards and visualizations that support self-service and provide relevant, timely, and accurate insights.
  • Developing and maintaining tailored data models for input data/metrics through dataset relationship mapping.
  • SUPPORTING KEY PROJECTS INCLUDING PROCESS AND WORKFLOW SIMPLIFICATION, REPORTING AUTOMATION.
  • Collaborating with internal stakeholders to align reporting and ensure consistency of metrics across broader functional teams.

The successful candidate will possess:

  • Strong reporting, modeling, and scenario analysis capabilities.
  • Proven experience in developing, delivering, and maintaining business intelligence reports and dashboards.
  • Advanced Power BI experience (Power BI Certificate is a plus).
  • Working knowledge of campaign systems such as SAS is highly regarded.
  • Competency working in a SQL-based environment and data platform like Teradata, AWS cloud-based data platform.
  • Proficiency in Microsoft Excel – pivot tables, index and lookup functionality, data ranging.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Highly developed written and communication skills with the ability to present information visually via charts, maps, scorecards, and interactive dashboards.
  • Self-motivation to work independently and deliver high-quality results in a fast-paced environment.

We're committed to creating an inclusive workplace where everyone belongs. If your experience doesn't align perfectly with every qualification, we encourage you to apply anyway.

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.

Estimated salary: $80,000 - $120,000 per annum based on location and experience.

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