Australia Healthcare Customer Support Professional

1 week ago

Perth, Western Australia beBeeCustomer Full time $45,000 - $55,000

Exceptional Customer Service Specialist

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This key role is dedicated to delivering high-level service when responding to a wide range of queries and providing timely support.

About You

You are a customer-focused professional committed to supporting Australia's leading healthcare environment by taking pride in delivering excellent customer service and meeting the needs of patients and hospital users.

About the Role

As an Exceptional Customer Service Specialist, you will be responsible for providing exceptional customer service to support all services and health functions within the hospital. You will provide accurate and up-to-date information to callers, respond to requests and tasks, and work collaboratively with the team to achieve outstanding care.

Key Responsibilities

- Deliver exceptional customer service to hospital users
- Provide accurate and up-to-date information to callers
- Respond to requests and tasks to ensure efficient delivery of services
- Work collaboratively with the team to achieve outstanding care

Requirements

- High levels of personal integrity and ethical behavior
- Well-developed problem-solving and analytical skills
- Excellent verbal and written communication skills
- Demonstrated experience working within a customer-orientated environment
- Experience working within a Helpdesk/Service desk/Team environment
- Ability to work in a fast-paced environment and meet deadlines

About Us

We deliver non-clinical services to one of Australia's most advanced public healthcare facilities, putting the patient at the heart of everything we do.

Serco Values

We value Trust, Care, Innovation, and Pride in everything we do, being curious, creative, and collaborative.

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