Customer Service Supervisor

6 hours ago

Sydney, New South Wales, Australia Qantas Group Full time
Lead a Premium Customer Experience

As a QantasLink Customer Service Supervisor, you will be responsible for driving high energy and enthusiasm within a dynamic team of Customer Service professionals. You will champion a customer-centric approach, ensuring the delivery of a premium customer experience across all touchpoints.

Key Responsibilities
  • Coordinate daily operations of the QantasLink Sydney Team
  • Lead by example, promoting cultural change and driving customer satisfaction
  • Take ownership of decisions relating to customer issues and act as a point of escalation
  • Develop and implement strategies to improve customer recovery techniques
  • Collaborate with team members to achieve service delivery goals
Requirements
  • Passion for people and customer service
  • Proven leadership and people management experience
  • Demonstrated understanding of customer recovery techniques
  • Ability to take ownership of problems and solve them effectively
  • Strong written and verbal communication skills
  • Thorough understanding of aviation requirements, legislation, and compliance
  • Ability to work a 7-day rotational roster, including weekends and public holidays
What We Offer
  • Heavily discounted air travel within Australia and globally
  • Flexible leave options, including 18 weeks paid parental leave
  • Access to thousands of rewards through our partnerships
  • Support for your wellbeing, including mental health resources and nutrition planning

At Qantas Group, we value experience, hard work, and inclusiveness. We're committed to creating an inclusive workplace and welcome applications from diverse candidates. If you have any support or access requirements, please advise us at time of application.

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