ServiceNow Project Lead

2 weeks ago

Melbourne City Centre, Victoria, Australia beBee Careers Full time
Key Responsibilities
  • Highly Autonomous Contributor: Deliver technical deliverables to customers that are complete, accurate, consistent, high-quality, on-time, and deliver valued outcomes because you are a ServiceNow subject matter expert.
  • ServiceNow Solutions: Deliver ServiceNow hands-on solutions (development, testing, and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer.
  • Technical Development Effort: Deliver allocated technical development effort – stories, story points on time to a high degree of quality.
  • Design Specifications: Deliver design specifications documentation that consider out-of-the-box functionality, ServiceNow best practice standards, and customer requirements gathered based on skilled technical and functional design workshops.
  • Clients Trust and Reputation: Build excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy and quality of delivery, they accept your recommended solutions around risk management, process improvement, and automation.
  • New Engagements: Influence new engagements and opportunities within the client – and communicate them to CSM's and account managers.
  • Problem Solving: Solve problems quickly and calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables.
  • Capability Building: Build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews.

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