Senior Hospitality Leader

7 days ago

Geelong, Victoria, Australia beBeeManagement Full time $80,000 - $120,000

Overview

Front Office Manager Position

We are seeking an experienced Front Office Manager to lead our team and oversee front office operations.

  • Create and implement standard operating procedures (SOPs) for the front office department.
  • Hire and train all front office staff.
  • Oversee the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
  • Contribute to the development of strategies to enhance the guest experience.
  • Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members.
  • Liaise with other departments to ensure seamless coordination and communication during pre-opening phases.

Main Responsibilities:

Key Areas of Responsibility

Hotel Operations Management

The successful candidate will be responsible for managing hotel operations, including supervising front office staff, maintaining high standards of customer service, and ensuring seamless day-to-day operations.

Team Leadership and Development

The Front Office Manager will lead a team of front office staff, providing guidance, support, and coaching to ensure they have the skills and knowledge required to deliver excellent customer service.

Tech Savviness

The ideal candidate will have experience with property management systems (PMS), point-of-sale (POS) systems, and other software necessary for smooth hotel operations.

Requirements:

Qualifications and Experience
  • Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration.
  • Three years of guest service/hotel experience with at least two years in a management capacity.
  • Demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
  • Strong communication skills and passion for developing your team.
  • Strategic thinking, ability to explore new ways of working, and open mind around driving the hotel forward.
  • Full working rights in Australia without restrictions.

About Us:

This is an exciting opportunity to join a landmark hotel opening in one of Victoria's most exciting waterfront destinations. We offer a sophisticated stay for both leisure and corporate travellers, featuring spacious suites, extensive restaurant and bar offerings, pool, gym, and meeting facilities.

What We Offer:

We give our people everything they need to succeed. From a competitive salary that rewards hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Career Growth:

We believe in promoting from within and supporting our team members' career growth. If you are looking for a challenging and rewarding role that offers opportunities for professional development and advancement, this could be the perfect opportunity for you.

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