Healthcare Revenue Specialist

5 days ago


Townsville, Queensland, Australia Mater Health Services Full time

About Mater Health Services

Mater is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of hospitals.

As a leading healthcare provider, we are dedicated to delivering exceptional patient care and outcomes. Our team of healthcare professionals work together to provide high-quality medical services, education, and research opportunities.

  • We strive to create a workplace that values diversity and inclusion, welcoming applications from individuals of all backgrounds and abilities.
Job Description

This is a permanent, part-time role working 15 hours per week based at the Mater Private Townsville Hospital. In this position, you will be responsible for processing patient accounts and payments efficiently and effectively to ensure optimal revenue generation.

You will:

  • Accurately bill patients, health funds, and other third-party insurers according to relevant Health Fund Contracts to ensure maximum revenue is obtained.
  • Process accounts and assist with the resolution of account queries for patients and Health Funds.
  • Manage eclipse rejections and billing errors.
  • Manage requests and follow up of certification and other documentation required for health fund billing.
  • Follow up of outstanding debt.
  • Deliver exceptional customer service to internal and external clients at all times.
Requirements

To succeed in this role, you will need:

  • Previous experience of working in a health-related environment, particularly in the area of health fund contracts, debt collection, or patient billing.
  • Extensive knowledge of CMBS numbers and prosthesis items.
  • Knowledge of or the ability to acquire knowledge of the terms and conditions of health fund contracts.
  • Excellent telephone and face-to-face communication skills.
  • Ability to have complex financial conversations with patients in a sensitive manner.
  • Ability to work as a member of a multi-disciplinary team and also work unsupervised.
  • High attention to detail and ability to meet deadlines.
Benefits

We offer a range of benefits to support your career growth and wellbeing, including:

  • Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay.
  • Access to package meal and entertainment expenses via salary packaging.
  • Access to leading education and professional development via Mater Education.
  • Access to our Employee Assistance Program and on-site pastoral care teams.
  • Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other.
  • Unlimited access to a multitude of discounted fitness facilities through Fitness Passport.
  • Access to on-site, discounted parking.
  • Enhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnerships.
  • Discounted food and beverage at various campus cafés and coffee venues.

We are committed to creating a workplace that supports the wellbeing of our staff. If you are passionate about delivering exceptional patient care and outcomes, we encourage you to apply for this exciting opportunity.



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