Technical Solutions Specialist
5 days ago
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. We offer Cloud, Managed, Professional, and Security services, and deliver Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.
Salary and BenefitsWe offer a competitive salary package commensurate with skills, experience, and certifications. Our benefits include a friendly team environment with a strong technical support network, broad range of options for training and developing your IT skills, opportunity to work with the latest technologies, internal career growth for high performers, cost price on products from our suppliers, bonuses and incentives for upskilling, and a comprehensive Employee Assistance Program.
Job DescriptionThe Solutions Architect provides presales support and consulting services for the specification and design of tailored solutions for New Era's potential and existing clients. This role works closely with the sales, technical and project management teams to provide clear communication on client requirements and the timely delivery of client solutions.
Key Responsibilities:- Performing detailed requirements capture and analysis activity
- Designing solutions that can be implemented, managed, and maintained by New Era's technical team
- Producing architectural designs for solutions
- Documenting client business requirements and produce proposals and/or tender responses in conjunction with the sales team
- Providing technical content for quotes, proposals and tender responses
- Completing various levels of documentation including scope of work, design and quoting documentation
- Producing statements of work of external and internal projects
- Assisting the sales team in winning more business through actively participating in new and existing client engagement including attending client meetings and presenting capabilities of New Era technical team
- Demonstrating, presenting, and effectively articulating solutions to clients
- Providing a high level of technical analysis and advice
- Working closely with the sales team to ensure clients receive consistent communication and their requirements are met
- Maintaining a strong working relationship with the sales, technical and project team
- Assist with discovery of any future work requirements/projects
- Continuously improving technical capability through accreditation, certification and maintaining up-to-date knowledge of trends in software/hardware design, infrastructure and architecture
- Other related duties as required
- Minimum 5 years experience as a Pre Sales Engineer/Solutions Architect
- Broad knowledge across a large spread of the IT infrastructure sector
- Prior experience in designing, implementing, and troubleshooting leading edge technology solutions
- Strong skills in requirements analysis
- Exceptional technical documentation skills
- Previous experience in a consultative/client focused role
- Degree in Software Engineering, Information Technology, Computer Science or equivalent work experience
- Relevant vendor Certifications ie Microsoft, Fortinet, Citrix, Cisco, VMware or other appropriate products
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