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Customer Service Liaison
2 months ago
Criterion Industries is seeking a highly skilled Customer Service Officer to join our team at our head office in Epping, Melbourne. As a Customer Service Officer, you will be responsible for managing customer service responsibilities effectively and triaging requests, working closely with key stakeholders to support the delivery of Sales and Operational targets.
Key Responsibilities- Enter customer and business development team orders into the Criterion CRM system.
- Field inbound and outbound calls from clients and process orders in a timely and efficient manner.
- Engage in email communication with clients to provide exceptional customer service.
- Address issues of varying complexity, working with other departments as needed to resolve issues promptly and efficiently.
To be successful in this role, you will have customer service experience and a strong understanding of the construction industry. You will also possess excellent communication skills, problem-solving abilities, and adaptability. Additionally, you will have a strong focus on providing value to customers and working collaboratively as part of a team.
BenefitsCriterion Industries offers a competitive salary of $60,000 - $70,000 (commensurate with experience) plus superannuation. We also offer remote work options from time to time and a range of benefits, including a culture committee, regular celebrations, access to EAP, clear career development pathways, and industry-recognised training through Criterion Academy.
