Customer Service Associate

2 weeks ago


Mackay, Queensland, Australia Weir Full time

At Weir, we are committed to building a better future for our customers and our planet. We are seeking a highly skilled Customer Service Representative to join our team in supporting our customers in the mining industry.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service and support to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Internal Sales: Collaborate with our internal teams to ensure that customer requirements are met and exceeded, and that sales targets are achieved.
  • Data Integrity: Maintain accurate records and reports to ensure that our sales processes are compliant with our standards and procedures.
  • Safety First: Demonstrate a commitment to our zero harm behaviors and safety culture, ensuring that our customers and our team members are safe at all times.

Job Knowledge/Education and Qualifications:

  • Prior experience in customer service or a similar role, with excellent communication and interpersonal skills.
  • Advanced Microsoft Office skills, with experience in using CRM software (such as Salesforce).
  • A strong understanding of the mining industry and its operations.


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