Retail Operations Associate

13 hours ago

Tuggeranong Administrative District, Australian Capital Territory, Australia beBeeOperations Full time $60,000 - $80,000
Job Title

The Operations Team Member plays a pivotal role in supporting the customer-facing team to deliver retail operations activities and drive sales growth.


Key Responsibilities:
  • Cash handling and banking integrity is essential for maintaining trust with our customers.
  • Tendering transactions involves processing payments efficiently and accurately.
  • Systems access and data integrity are crucial for ensuring the security of our systems and protecting customer information.
  • Store web sales and extended warranty claims require effective management to minimize losses and maximize revenue.
  • Telephone management and enquiries involve providing excellent customer service and resolving issues promptly.
  • Marketing and promotional activity drives foot traffic and sales, making it a key responsibility of this role.
  • Inventory management and controllable expenses require close monitoring to ensure optimal stock levels and minimize waste.
  • Manage all sales channel fulfillment to meet customer expectations and drive sales growth.
  • Customer service and complaint resolution are critical components of this role, involving active listening and effective problem-solving.

Qualifications:
  • Customer Focus - Understands the needs and preferences of our customers.
  • Drives Results - Consistently achieves results, even under challenging circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

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