Technical Support Specialist
2 weeks ago
Aptella is seeking a skilled Support Technician to join their team in Perth. This full-time position involves providing technical support to customers for GIS/Mapping, GPS, Total Station, and Machine Control solutions.
The ideal candidate will have a background in Operational Technology and strong problem-solving skills. As a Support Technician, you will be responsible for:
- Providing technical phone support to customers
- Managing support cases within a Case Management Framework
- Field support for Geo-Spatial and Mining products, including Machine Control products
- Internal support for the Field Services Team
- Assisting the Pre-Delivery Team Leader with hire equipment and Geo-Spatial deliveries
- Assisting the Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup
- Delivering basic user training to customers
Key attributes for success in this role include:
- Experience with Operational Technology
- Experience with Networks or RF communication technology
- Familiarisation with heavy machinery and site operations
- Excellent communication and organisational skills
- Strong attention to detail
- Team-oriented and excellent interpersonal skills
- Goal-oriented and outcome-focused
- Ability to build and manage relationships
- Sound computer skills and ability to use Microsoft Office applications
- Display a high degree of professionalism and positive attitude
- Strong technical aptitude
- Able to work independently with minimal direction
Aptella is a community that thrives on collaboration, innovation, and inclusivity. We're a dynamic environment where your ideas can flourish, and we celebrate diversity of thought. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements, and generous parental leave. If you're driven by excellence and ready to make a meaningful impact, we're the place for you.
We're proud to be an equal-opportunity employer, embracing diversity in all its forms. We encourage all qualified candidates to apply and bring their unique perspectives to our vibrant team.
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