Chief Cyber Security Solutions Architect

2 weeks ago

Melbourne, Victoria, Australia Ntt Full time

About the Role

">Estimated Salary: $150,000 - $200,000 per year.

We are seeking an experienced and skilled Chief Cyber Security Solutions Architect to join our team at NTT DATA. As a key member of our Managed Services Team, you will play a vital role in securing and resolving cyber threats for our clients.

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  • Key Responsibilities:

You will be responsible for performing a variety of 3rd level engineering activities to enable the delivery of cyber security services. This includes providing on-call functions on a rotational basis, as well as supporting project work as needed.

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  • Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.
  • Provide remote technical support and Escalations within Managed Services' ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
  • Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources.
  • Action P1 or Major incident escalation right away.
  • Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer's day-to-day business operations, and the provision of a seamless, coordinated delivery of services.
  • Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identity Known Errors and document these within the Known Errors Database.
  • Maintain detailed knowledge of the clients' environment(s), where applicable, by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with the process and procedural documentation.
  • Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other 3rd party supplier and vendors.
  • Escalate issues affecting the delivery of service to management.
  • Conduct technical workshops for L1 & L2 engineers on regular basis.
  • Understand and manage the requirements of being part of a 24x7 on-call operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation.
  • Mentor the team members and guide them to grow in their roles and provide technical escalation support.
  • Facilitate effective and appropriate communication to all stakeholders to meet SLAs and expectations.
  • Participate in the timely execution of our Business Continuity Plan.
  • Develop Service Improvement Plans continuously.
  • Proactively invest time in self-education and provided training to ensure a comprehensive and current understanding of our tools, processes and the people that support our customers and our business.
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Requirements and Qualifications

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  • A minimum of 8 to 10 years of experience in a managed cyber security environment working with Firewall – Cisco FTD, Palo Alto Juniper, Checkpoint, Proxy – Palo Alto Prisma/SASE BlueCoat Zscalar and f5 security products.
  • Experience in Security Incident management and response, with hand-on exp on SIEM tools mainly Splunk.
  • Experience Cyber Security operations involving Security alert triage, threat hunting, vulnerability assessment.
  • Palo Alto Security Certification like PCNSE, PCNSA.
  • Cisco CCNP/CCIE Security certified with good working experience in supporting Cisco ASA, FTD/IPS, ISE, AnyConnect VPN.
  • Strong knowledge to support, maintenance and troubleshoot any incident and request on Cisco ASA/Firepower/FTD, Cisco ISE, Juniper SRX in the complex enterprise environment.
  • Experience in supporting Web gateway technology from Palo Alto Prisma, Zscaler ZIA, Netskope, Symantec bluecoat web gateway.
  • Experience in supporting and strong knowledge on VPN technologies from Cisco Any Connect and Zscaler ZPA.
  • Experience in managing Compliance management tools like AlgoSec Firemon, Skybox, Tufin.
  • Good knowledge of routing and switching protocols.
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Benefits

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As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and development.

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About NTT DATA

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NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

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Equal Opportunity Employer

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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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