Client Support Specialist

5 days ago


Geelong, Victoria, Australia The Salvation Army Full time
About the Role

We are seeking a dedicated and proactive Client Support Specialist to provide case management services to individuals experiencing homelessness or at risk of homelessness.

This is a fixed-term, full-time position based in Geelong, VIC, with a salary of $60,000 - $70,000 per annum, plus benefits, in accordance with the SCHADS Award Level 5.

Key Responsibilities
  • Undertake comprehensive client assessments for intake and provide information and referral as needed.
  • Develop holistic individual case plans that incorporate strength-based and solutions-focused interventions in collaboration with clients to address their needs and goals.
  • Establish realistic housing plans for clients participating in the program to facilitate informed decision-making.
  • Facilitate an Accommodation Living Skills Program for clients experiencing homelessness.
  • Prepare reports (oral and written) for the Team Leader or Manager as requested.
Requirements
  • Social Work qualification or other relevant social tertiary qualifications and/or substantial experience.
  • Current and valid Victorian Employee Working with Children Check.
  • Current Victorian Driver's Licence.
  • Experience and resilience in working with complex clients presenting challenging behaviors.
  • Ability to collaborate with others to achieve common objectives.
What We Offer

As a registered NFP organization, we offer our employees:

  • NFP salary packaging ($15,900 tax-free), plus meals and entertainment benefit ($2,650).
  • Flexible working conditions.
  • Health, fitness, and financial discounts/benefits.
  • Paid parental leave (12 weeks).
  • Up to 8 weeks paid leave per year through our purchase leave scheme.
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
  • Purpose-driven career with positive social and sustainable outcomes.
  • Employee Assistance Program - independent, confidential counselling service.
  • Opportunity for career development.
  • Inclusive culture of dedicated, passionate, and professional team members.
  • Supporting and impacting lives through your career contributions.


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