Community Experience Manager
3 weeks ago
The Flexi Group, a network of co-working spaces across Asia Pacific and Australia, is seeking an exceptional individual to fill the role of Community Lead. This dynamic position requires a proactive and entrepreneurial individual with a passion for creating memorable experiences.
As a key member of our team, the successful candidate will be responsible for driving community events, building lasting relationships with members, and delivering an unparalleled member experience. The ideal candidate will possess outstanding communication skills, a strong understanding of the Hive's mission and values, and the ability to demonstrate empathy and self-awareness in their interactions with others.
Job DescriptionThis exciting opportunity is open to individuals with a proven track record in customer service, sales, events or related industries. A university degree is not necessary, but prior experience in coworking, real estate, or startup environments would be highly beneficial. The successful candidate will have exceptional organisational and multitasking skills, with the ability to handle pressure and think on their feet.
- Develop relationships with members and proactively understand their needs.
- Solve member-related issues to help foster a collaborative community.
- Identify opportunities on how the Hive can help achieve members' goals.
- Always deliver and ensure a personalized, high-quality member experience.
- Make recommendations to the Location Manager on how to improve the overall member experience.
Responsibilities:
Member Experience- Relationship Building: Develop meaningful connections with members, ensuring their needs are met and exceeded.
- Issue Resolution: Proactively address and resolve member-related issues, maintaining a positive and inclusive community atmosphere.
- Opportunity Identification: Identify ways the Hive can support members in achieving their goals, fostering a sense of community and collaboration.
- Quality Experience: Deliver exceptional member experiences through personalized attention, tailored solutions, and timely responses.
- Recommendations: Provide actionable insights to the Location Manager on enhancing the overall member experience.
- Membership Sales: Drive membership growth by negotiating packages, closing deals, and mentoring junior staff on high-quality tour presentation.
- Tour Mentoring: Train and guide junior staff on delivering engaging, informative tours that showcase the Hive's value proposition.
- Event Representation: Attend external and internal events as a representative of the location, promoting the Hive's brand and services.
- Pipeline Management: Manage lead pipelines to maximize conversion rates and ensure seamless deal flow.
- Operations Coordination: Organize welcoming ceremonies, member move-ins, and manage petty cash, invoicing, and payment receipt processes.
- Supply Chain Management:
Manage pantry supplies and coordinate logistics for venue maintenance, improvement, and cleanliness.
Cleaning and Maintenance: Collaborate with the Design Team to address member feedback and observations, ensuring the space remains well-maintained and functional.Content and Events- Event Planning: Work closely with the Events Team to conceptualize, plan, and execute engaging events that cater to the community's interests.
- Partnership Development: Foster collaborations across various industries, facilitating workshops, sessions, and other initiatives that enhance the member experience.
- Collateral Production: Liaise with the Art Department to create visually appealing event collateral, ensuring timely delivery and quality standards.
- Communication and Promotion: Update calendars and notice boards, capture social media-worthy moments, and craft engaging captions to promote events.
About You:
- You should possess outstanding confidence, networking skills, and a deep understanding of the Hive's mission and values.
- Display a genuine passion for entrepreneurial communities and startups.
- Demonstrate the ability to embody the Hive's core values, including integrity, dependability, self-awareness, excellent work ethic, and empathy.
- Show a great sense of teamwork, accountability, mindfulness, and a willingness to go the extra mile for members and your team.
Requirements:
- A University Degree holder is an advantage but not a must; those with 'University of Life' should apply.
- 2+ years experience in customer service, sales, events or related industries.
- Prior experience in coworking, real estate, or startup environments would be highly beneficial.
- Must have strong verbal and written communication skills.
- Exceptional organisational and multitasking skills.
- Ability to handle pressure and fast thinking.
- Proficient in basic computer skills.
- Fluency in English; any additional language is a plus.
Salary Estimate:
We estimate the salary for this position to be around $70,000-$90,000 per year, depending on experience and qualifications.
-
HR Business Partner
2 weeks ago
Melbourne, Victoria, Australia Intrepid Experience Full timeJob SummaryWe're seeking an HR Business Partner to join our team in Melbourne, Australia. As a key member of our ANZ and Global People Team, you'll play a critical role in shaping and maintaining Intrepid's positive and engaging culture.In this full-time, permanent position, you'll work closely with managers to get the best from their teams, focusing on...
-
Senior Product Strategist for Digital Experience
2 weeks ago
Melbourne, Victoria, Australia Intrepid Experience Full timeCompany OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...
-
Community Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Stockland Full timeWe are seeking a Community Experience Manager to join our team at Stockland Halcyon Highlands in Mickleham, northeast of Melbourne CBD.This is an exciting opportunity to be part of our over-50's lifestyle communities' business and work with our new Homeowners and future new Homeowners to deliver the best possible operations management and customer service...
-
Community Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Scape Full timeScape, a leading provider of student accommodation in Australia, is seeking an experienced and passionate Community Experience Manager (Events Coordinator) to join their team.As a Community Experience Manager, you will be responsible for designing and executing events and experiences that broaden minds, strengthen skills, and open doors for Scape's student...
-
Community Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Myob Full timeAbout the RoleWe are seeking a Community Experience Manager to lead our social and community support strategy, using professional partnerships and technology to reduce costs and drive customer advocacy.Key Responsibilities:Lead, develop, and enable the team to provide a digital customer experience of the future.Foster a sense of belonging and community among...
-
Community Lifestyle Experience Manager
2 weeks ago
Melbourne, Victoria, Australia Stockland Full timeWe are seeking a highly skilled and empathetic Community Lifestyle Experience Manager to join our fantastic lifestyle communities' business. This is an exciting opportunity to come into this newly created, multi-faceted role, based at Stockland Halcyon Highlands in Melbourne's northeast region. About the Role The successful candidate will be responsible for...
-
Senior Asset Manager for Community Housing
3 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout Community Housing LtdWe are a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.With over 11,000 new and existing properties across various communities, we manage a large portfolio of...
-
Digital Product Strategy Lead
2 weeks ago
Melbourne, Victoria, Australia Intrepid Experience Full timeAt Intrepid Experience, we're passionate about delivering world-class travel experiences that inspire and educate. As a General Manager of Digital Product, you'll play a critical role in driving our digital product strategy, ensuring seamless customer experiences across all touchpoints.About the RoleWe're looking for an experienced digital product leader to...
-
Community Experience Coordinator
4 weeks ago
Melbourne, Victoria, Australia Stockland Full timeWe are currently seeking a highly skilled and experienced Community Experience Coordinator to join our fantastic over-50's lifestyle communities' business. This newly created, multi-faceted role will be based at our new Stockland Halcyon Highlands, in Mickleham, northeast of Melbourne CBD.About the roleAs a key member of our team, you will be responsible for...
-
Global Marketing Leader for Sustainable Travel
3 weeks ago
Melbourne, Victoria, Australia Intrepid Experience Full timeCompany OverviewAt Intrepid Travel, we're driven by a passion to inspire and lead the best travel experiences ever. As a certified B Corp, we prioritize making a positive impact on both people and the planet.About the RoleWe're seeking an experienced Chief Marketing Officer to drive our commercial strategies across brand, product, marketing, and PR. This...
-
Melbourne, Victoria, Australia Intrepid Experience Full timeAbout the RoleAs a Global Marketing Strategist for Sustainable Travel at Intrepid Experience, you will play a pivotal role in shaping our brand's marketing strategies to drive customer engagement and commercial success.Salary: $120,000 - $180,000 per annum, depending on experienceJob DescriptionDevelop and execute strategic marketing plans that align with...
-
Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia DAC-Jones Lang LaSalle (VIC) Pty Ltd Full timeOverviewJones Lang LaSalle (JLL), a leading global provider of real estate and investment management services, empowers individuals to shape a brighter future. As a company that values diversity and inclusion, JLL is committed to creating a workplace where everyone feels welcome and valued.About the RoleThe Customer Experience Manager - Community Liaison...
-
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout Community Housing LimitedAt Community Housing Limited, we are committed to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.The RoleWe are seeking an experienced Asset Management Coordinator to join our team at GLM Facilities Services....
-
Customer Experience Manager
7 days ago
Melbourne, Victoria, Australia Woolworths Group Full timeCompany Overview">Dan Murphy's is a leading retail business within the Woolworths Group, committed to creating unforgettable moments for our customers.">Estimated Salary: $70,000 - $90,000 per year">Our company culture is built on values of inclusivity, diversity, and passion for delivering exceptional customer experiences. We're serious about having a good...
-
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to creating safe, secure, and affordable housing options that empower individuals and families to thrive.We are committed to addressing housing issues and supporting vulnerable populations by offering sustainable housing solutions to those in need. With a focus on...
-
Ambitious Community Experience Developer
1 month ago
Melbourne, Victoria, Australia the Hive Full timeAbout the RoleWe are seeking an entrepreneurial and ambitious Community Lead to join our dynamic team at The Hive.The successful candidate will work closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager to ensure the smooth running of the day-to-day business and facilities.The core focus of this role is to...
-
Communications Strategist, Student Experience
2 weeks ago
Melbourne, Victoria, Australia La Trobe University Full timeAs a key member of the La Trobe University team, you will play a pivotal role in shaping the digital experience of students. This dynamic position sits within the Student Experience and Employability division, working closely with departments across the university to deliver high-quality user experiences and communications.The Student Communications team is...
-
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout UsCommunity Housing Ltd (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector.We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.Our primary goal is to create safe, secure,...
-
Community Housing Financial Specialist
4 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeJob DescriptionWe are seeking a highly skilled Financial Accountant to join our team at Community Housing Ltd in Melbourne or Blackburn.About UsAt Community Housing Ltd, we pride ourselves on making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.As...
-
Melbourne, Victoria, Australia Greater Dandenong Full timeRole OverviewGreater Dandenong City Council is seeking a highly experienced and strategic Communications and Customer Experience Manager to drive the Council's communications plans, collaborate with diverse stakeholders, and embed a customer-first approach. Reporting to the Executive Director Corporate Development, this role will lead key functions including...
