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Technical Desktop Support Specialist
2 weeks ago
We are seeking a dedicated Desktop Support Engineer to join our team. This is an on-call, mid-level position requiring 2 to 4 years of relevant work experience. The successful candidate will provide essential support in maintaining and optimizing desktop environments while ensuring top-notch service delivery to clients.
Key Responsibilities include:
- Providing operational support and troubleshooting for hardware and software issues.
- Managing desktop-related incidents and service requests.
- Collaborating with IT teams to enhance desktop system efficiency and reliability.
- Conducting routine maintenance and upgrades.
- Implementing security measures to protect data and resources.
- Creating technical documentation for knowledge management.
- Engaging in continuous learning of emerging technologies.
- Supporting project initiatives with technical expertise.
Requirements
To be considered for this role, candidates should possess the following skills and qualifications:
- Minimum 2 years of professional experience in desktop support environments.
- Strong desktop support skills (Mandatory).
- Experience managing and administering Active Directory.
- Proficiency in Office 365 support, troubleshooting, and maintenance.
- Experience with network diagnostic tools.
- Hands-on experience with remote desktop software.
- Knowledge of SCCM for managing and deploying OS, patches, and software updates.
- Hardware repair and maintenance skills.
- Familiarity with ITIL best practices.
Skills and Qualifications
The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work effectively in a team environment. If you are passionate about delivering high-quality solutions and committed to ongoing learning and development, we encourage you to apply for this exciting opportunity.
