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Cloud Infrastructure Services Manager and Digital Coach

7 days ago

City of Greater Geelong, Australia Capgemini Full time
About the Role

This exciting opportunity enables you to leverage your experience in managing knowledge management approval flows and working closely with teams to ensure seamless collaboration. As a Cloud Infrastructure Services Manager and Digital Coach, you will train the chatbot, review interactions to improve relevancy and efficiency, and contribute to creating an inspiring team environment with open communication culture.

Job Responsibilities
  • Manage knowledge management approval flows to prevent bottlenecks
  • Collaborate with SD coaches to provide engineers with required knowledge artifacts
  • Work with quality and training leads to ensure high-quality user-facing knowledge articles and training materials
  • Analyze knowledge usage data to implement improvements and increase adoption
  • Train and continuously improve the chatbot's relevance and efficiency