ICT Support Manager
5 days ago
Company Overview
The Ballarat City Council is a dynamic organization dedicated to delivering exceptional services to the community. Our team of professionals works tirelessly to maintain and improve the city's infrastructure, providing a high standard of living for our residents.
SalaryThis permanent position offers a Band 5 salary range from $74,484 - $85,025 per annum, plus superannuation. You will have the opportunity to work in a hybrid environment, with three days spent in the office and the remaining time working remotely.
Job DescriptionThe ICT Customer Support Senior Officer is a critical role within our organization. This position involves providing senior technical experience and strategic insights to meet the IT needs of the City of Ballarat. Key responsibilities include:
- Working closely with the ICT teams to devise, plan, implement, and manage a comprehensive client service operation.
- Providing frontline technical support to the City of Ballarat.
- Updating and documenting best practices and support procedures.
- Participating in technical research and development to drive innovation and improvement.
We are seeking a highly skilled and experienced individual who can lead our team in delivering exceptional customer service and technical expertise.
Required Skills and QualificationsTo be successful in this role, you will require:
- Demonstrable experience in Service Desk and customer service.
- Demonstrated ability to support others to pre-determined outcomes.
- Demonstrable experience with hardware and software troubleshooting functions.
We offer a range of benefits, including career progression and development opportunities, as well as a competitive salary and superannuation package. If you are passionate about delivering exceptional customer service and technical expertise, we encourage you to apply for this exciting opportunity.
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