ICT Support Manager

5 days ago


Ballarat, Victoria, Australia Ballarat City Council Full time

Company Overview

The Ballarat City Council is a dynamic organization dedicated to delivering exceptional services to the community. Our team of professionals works tirelessly to maintain and improve the city's infrastructure, providing a high standard of living for our residents.

Salary

This permanent position offers a Band 5 salary range from $74,484 - $85,025 per annum, plus superannuation. You will have the opportunity to work in a hybrid environment, with three days spent in the office and the remaining time working remotely.

Job Description

The ICT Customer Support Senior Officer is a critical role within our organization. This position involves providing senior technical experience and strategic insights to meet the IT needs of the City of Ballarat. Key responsibilities include:

  • Working closely with the ICT teams to devise, plan, implement, and manage a comprehensive client service operation.
  • Providing frontline technical support to the City of Ballarat.
  • Updating and documenting best practices and support procedures.
  • Participating in technical research and development to drive innovation and improvement.

We are seeking a highly skilled and experienced individual who can lead our team in delivering exceptional customer service and technical expertise.

Required Skills and Qualifications

To be successful in this role, you will require:

  • Demonstrable experience in Service Desk and customer service.
  • Demonstrated ability to support others to pre-determined outcomes.
  • Demonstrable experience with hardware and software troubleshooting functions.
Benefits

We offer a range of benefits, including career progression and development opportunities, as well as a competitive salary and superannuation package. If you are passionate about delivering exceptional customer service and technical expertise, we encourage you to apply for this exciting opportunity.


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