Aged Care Service Manager

7 days ago

KalgoorlieBoulder, Australia Amana Living Full time
Service Manager Opportunity

Amana Living is seeking a dedicated and experienced Service Manager to lead our clinical team and ensure the highest standard of care for our residents.

Key Responsibilities:

  • Lead the clinical team to deliver exceptional care and services
  • Monitor and manage clinical KPIs to ensure proactive and timely action
  • Manage financial KPIs to achieve targets and mitigate risks
  • Ensure audits are conducted in accordance with planned schedules and operations comply with organisational policy and procedures
  • Contribute to the preparation of the facility's operating budget and manage operations effectively
  • Coordinate and lead regular resident and relative meetings
  • Provide regular updates and monitoring of the facility's plan for continuous improvement
  • Develop and maintain close community relationships with key local stakeholders
  • Ensure staffing rosters adequately support the site and communicate with HR in recruitment, onboarding, and retention of a valued and skilled workforce
  • Conduct regular staff performance reviews, address performance gaps, and initiate improvement plans in collaboration with HR
  • Provide after-hours/on-call support and escalate incidents to the Operations Manager/General Manager of Residential Care as needed

Requirements:

  • Extensive facility management experience in an Aged Care environment
  • Bachelor of Nursing or equivalent tertiary qualification
  • Sound knowledge and previous experience working with people living with dementia
  • Proven leadership and people management skills
  • Excellent change management skills with a proven record of leading and implementing significant strategic and operational change
  • Demonstrated ability to manage finances and operate within budgetary requirements
  • Strong communication and interpersonal skills
  • Advanced computer skills, including the Microsoft Office Suite

Essential Criteria:

  • Registered Nurse with current APHRA Registration without restrictions
  • National Police Clearance Certificate (no older than 6 months) or NDIS (Worker's Screening) Check
  • Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
  • Driver's Licence
  • Successful completion of pre-employment medical form and reference check
  • Successful completion of Key personnel check & Bankruptcy check

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