Customer Service Manager
7 days ago
About Us
Super Retail Group is a leading retailer in the Australian market, with a strong focus on customer service and sales excellence.
The Role
We are seeking a highly experienced retail people leader to join our team as a Customer Service Manager. As a key member of our management team, you will be responsible for guiding team members to attain excellence in customer service and sales.
Key Responsibilities
- Lead and manage a team of Customer Service Managers to achieve sales and customer service targets
- Develop and implement visual merchandising strategies to ensure the store is always well presented and engaging for customers
- Model exceptional customer service and coach team members to deliver the same
- Resolve customer complaints and queries in a professional and timely manner
- Ensure the safety of customers and team members is a top priority
What We Offer
- Salary + Super + great bonus potential
- Rotating roster - every second weekend off
- Generous Parental Leave Policy, supporting both primary and secondary carers
- Great benefits via the "Perks Program" - corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment
- Long-term career opportunities across Super Retail Group
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