Front Office Ambassador

1 week ago

Sydney, New South Wales, Australia Hilton Hotels Full time
About Hilton Hotels

We're a global hospitality company with a passion for delivering exceptional experiences to our guests. Our team members are the face of our brand, and we're looking for talented individuals to join our Front Office team.

The Role

As a Front Office All Rounder, you'll be responsible for providing a warm welcome to our guests, responding to their requests and inquiries, and acting as a main point of contact in the hotel. You'll also have the opportunity to work in our Concierge department, managing guest luggage, coordinating mail and taxi services, and assisting guests with their queries.

Reporting to the Front Office Manager, you'll work as part of a team on a rotating shift basis, enjoying a fast-paced and dynamic environment. We offer part-time and full-time opportunities, so you can choose the schedule that suits you best.

Key Responsibilities
  • Welcome guests and complete check-in and check-out procedures using our hotel system, OnQ
  • Make and adjust guest reservations
  • Manage guest requests, inquiries, and complaints
  • Maintain current knowledge of daily VIP, hotel products, services, pricing, and special promotional offers
  • Maximise sales revenues through up-selling and marketing programs
  • Manage guest luggage
  • Park automatic and manual vehicles
  • Arrange taxis and courier services
  • Receive and deliver mail and messages
  • Provide support to the Concierge desk
  • Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems
  • Deliver guest amenities and requests to rooms
Requirements
  • Previous reception experience, preferably within a hotel reception team or hospitality field
  • Fluent in English, with excellent communication skills
  • Computer literate
  • Demonstrated ability to resolve problems and conflict
  • Experience in cash handling
  • Ability to lift heavy objects
  • Available for flexible working hours according to business needs
  • Confident communication skills and positive manner
  • Full manual driving license
  • A passion for providing excellent customer service
What it's like to work for Hilton

We're a company that values our team members and offers a range of benefits to support their well-being and career development. As a Hilton team member, you'll enjoy:

  • Laundered uniform provided
  • Free team member meals served fresh daily
  • 100 discounted travel nights per year for you, your friends, or family to enjoy at any of our 7,000+ hotels located in 122 countries and territories around the world
  • Food & Beverage discounts so you can enjoy dining experiences
  • Flexibility to thrive and make space for what matters most

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