Customer Support Specialist

2 weeks ago

Salisbury, Australia beBeeCustomer Full time $60,000 - $70,000

We are seeking a highly skilled and motivated individual to fill the role of Customer Support Specialist. This position offers an exciting opportunity for someone to build strong relationships with clients, provide expert advice, and drive sales growth from initial inquiry to order completion.

The Role

As a key member of our team, you will be responsible for day-to-day company sales and converting quote opportunities into sales. You will work closely with stakeholders and customers to understand their needs, provide solutions, and manage customer requests for order changes, updates, and communication.

  • Customer Engagement: Serve as a primary point of contact, offering friendly and professional advice on a wide range of products. You will handle inbound and outbound calls, emails, and digital communications, ensuring all inquiries are answered promptly and courteously.
  • Sales & Account Management: Build and maintain strong relationships with key stakeholders and customers. This involves identifying potential customers, establishing new accounts, and managing existing ones. You will plan and organize sales call schedules and maintain the CRM database.
  • Order Processing: Accurately receive, process, and verify sales orders using designated systems. You will ensure all pricing is confirmed with customers and adheres to established pricing matrix.
  • Problem-Solving & Administration: Investigate and resolve customer complaints, assist with stocktakes when required, and handle all customer order processing, accounting, and warranty procedures.

Key Responsibilities:

  • A strong passion for customer service and building relationships.
  • Excellent verbal and written communication skills with strong listening abilities.
  • Proficiency in Microsoft Office and general computer literacy.
  • Self-motivated and astute with strong numeracy skills, high accuracy, and attention to detail.
  • The ability to work well under pressure, multitask, and manage time effectively.
  • A knack for problem-solving by identifying and evaluating issues, and then generating and implementing effective solutions.

What We Offer:

An equal opportunity employer actively encouraging applications from any background.

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