Quality Assurance Specialist
5 days ago
About this role
This position plays a key part in delivering quality assurance programs that support operational service delivery to various insurance and care schemes.
Benefits
- Corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Icare day - access to an extra day's leave
- Comprehensive learning and development support aligned to Icare's Core Capabilities
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Employee Assistance Program
Duties
- Assist in implementing, analysing and reporting on General Insurance & Care quality assurance programs and activities ensuring compliance to NSW standards and guidelines.
- Lead and execute quality assurance services to GI & Care Schemes through developing, monitoring and testing performance against internal procedures, and relevant standards and guidelines.
- Make recommendations for improving business practices and activities for continuous improvement and compliance to procedures and relevant guidelines/standards.
- Collaborate with the General Insurance & Care quality assurance team in providing advice and guidance to business leaders on the quality assurance program results.
- Assist in drafting the quality assurance holistic and deep dive reviews of claims, complaints and call recordings.
- Actively participate in transformation activities providing quality assurance related services.
- Contribute to ongoing systems and data reporting development to support quality assurance activity.
- Develop and maintain strong working relationships with the broader Risk, Planning and Transformation team and other areas of the business to appropriately share information for efficient and effective operations.
Skills and Qualifications
The ideal candidate will have:
- A broad range of experience developing and implementing quality assurance programs preferably in the personal injury sector.
- Ongoing professional development and training in quality assurance principles and practices.
About Us
We are committed to supporting the people of NSW, building confidence and trust so our communities can thrive. We aim to make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, we support their long-term care needs to improve quality of life, including helping people return to work.
Included below are some benefits of working with us:
- For more information about us visit our website
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