Senior Operations Manager

Job Title: Senior Operations Manager

We are seeking an experienced Senior Operations Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing, mentoring, and assisting the development of care and support staff.

Your primary focus will be on growing and maintaining the client base, ensuring smooth service operations, building and maintaining a strong services team, and providing feedback and ideas for strategic direction.

You will also be responsible for supervising care staff and support staff in service provision, involved in training and development of staff, coordinating daily supports, and leading day-to-day operations of the services team.

The ideal candidate will possess strong interpersonal skills, time management skills, attention to detail, and a conscientious work ethic. They will demonstrate a great attitude and focus on achieving goals, take responsibility and lead by example, love growth and challenges, and be a team player who rolls up their sleeves to get it done.

In addition, they will have proven experience in a similar role, understanding of the NDIS, high-level organisational and time management skills, experience managing people and coordinating support services, exceptional customer service skills and patience, ability to build rapport with clients and stakeholders, and high level of computer literacy and CRM experience.

They will also be able to develop business budgets and have knowledge of NDIS policies, hold a valid Working with Children Check and NDIS worker check, and have a qualification in Disability or relevant areas, minimum 1 year experience as a Team Leader in an NDIS organisation, unrestricted working rights in Australia.

This role offers opportunities for growth and development and is ideal for someone looking to join a growing business contributing to delivering high-level NDIS services. We focus on our staff, making us a great company to work with.

Key Responsibilities:

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• Manage, mentor, and assist the development of care and support staff">
• Growing and maintaining the client base and ensuring smooth service operations">
• Building and maintaining a strong services team and ensuring quality standards are met">
• Providing feedback and ideas for strategic direction">
• Fiscal reporting and measurements to higher management">
• Supervising care staff and support staff in service provision">
• Involved in training and development of staff">
• Coordinating daily supports and providing supervision and monitoring">
• Leading day-to-day operations of the services team">
• Reporting regularly to management on performance">
• Running weekly and monthly meetings">
• Ensuring efficient utilisation of staff and allocating work efficiently">
• Actively participating in recruitment strategy and orientations">
• Promoting and maintaining a safe work environment">

About You:

To succeed in this role, you will need to demonstrate a strong ability to work collaboratively with the team and manage competing priorities. You will also need to be proactive and solution-focused, with excellent communication and interpersonal skills.

What We Offer:

This role offers a competitive salary and benefits package, including access to professional development opportunities and a supportive team environment.

We are committed to creating a diverse and inclusive workplace and welcome applications from candidates from all backgrounds.

How to Apply:

Please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.

We look forward to hearing from you