Senior Azure Cloud Engineer

2 weeks ago

Brisbane, Queensland, Australia Microsoft Full time
Job Summary

We are seeking a highly skilled Senior Azure Cloud Engineer to join our team at Microsoft. As a key member of our Advanced Cloud Engineering & Supportability (ACES) team, you will be responsible for driving resolution of critical and complex problems, supporting key customer projects on Azure, and serving as the voice of the customer within Azure.

Key Responsibilities
  • Technical Oriented
    • Utilize engineering tools, customer telemetry, and direct input to identify patterns of defects or issues across customers.
    • Synthesize feedback from customers and partners to learn about product usage and identify feature and knowledge gaps.
  • Customer Solution Lifecycle Management
    • Conduct health checks to ensure customer environments are optimized and configured for deployment.
    • Provide guidance to customers on understanding and implementing new versions and serve as a connecting point between the engineering team and customers throughout the solution's lifecycle.
  • Relationship/Experience Management
    • Act as a voice of customers and leverage feedback to provide input on business plans developed by product and business groups.
    • Partner with other teams to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into products.
Requirements
  • Strong technical skills and experience with Azure.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of engineers and contribute to the success of Microsoft.
  • Professional development opportunities and a collaborative work environment.

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