International HR Operations Director

1 week ago


Adelaide, South Australia Rippling Full time

As a leading provider of integrated HR, IT, and Finance solutions, Rippling is committed to delivering innovative solutions that meet the evolving needs of our clients.

About the Role

We're seeking an experienced Senior HR Advisor to join our EOR team. As a key member of our global HR operations, you'll play a critical role in supporting clients with employee lifecycle management, including onboarding, terminations, and compliance challenges.

Your primary responsibility will be to manage all employee relations issues for our clients, including performance management, grievances, claims, and terminations. You'll also collaborate with cross-functional teams to refine workflows for hiring, onboarding, and transitions, ensuring Rippling delivers a seamless, technology-driven HR solution.

This role requires a strong understanding of local labor laws, employment regulations, and cultural nuances in Australia. You'll work closely with our Global Payroll team to address client and employee payroll queries.

Key Responsibilities:

  • Develop and implement comprehensive HR strategies to support client growth and success.
  • Manage complex employee relations issues, including leave management, terminations, and other matters posing regulatory risks.
  • Collaborate with product, engineering, and compliance teams to configure and test workflows for hiring, onboarding, transitions, terminations, and statutory benefits.
  • Respond to client and employee inquiries, develop programs and resources, and ensure the delivery of accurate, efficient HR services.
  • Train and coach internal HR Advisors on country-specific requirements to ensure continuity and compliance.
  • Design scalable, efficient processes that enhance the professionalization and delivery of HR services.

Requirements:

  • 8+ years of experience in Australia HR advisory or consulting services, or an internal HR role in a fast-paced organization.
  • Deep knowledge of local labor laws, employment regulations, and cultural nuances in Australia.
  • Expertise in managing employee claims related to unemployment benefits, disability/leave benefits, workers' compensation, and grievances.
  • Strong experience managing terminations of varying complexities in Australia.
  • Demonstrated proficiency as a super-user of HRIS platforms.
  • Strong project management and organizational skills, with exceptional attention to detail and time management.
  • Excellent verbal and written communication skills, with a client-focused approach.


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