Expert Corporate Travel Specialist

2 weeks ago

Adelaide, South Australia beBeeTravel Full time $80,000 - $110,000

Corporate Travel Consultant

We are seeking an experienced travel professional to join our team as a Corporate Travel Consultant. In this role, you will be responsible for providing exceptional customer service to clients, analyzing fare and routing alternatives to provide best fare of the day options, managing prioritization of workload and communicating with colleagues when outside of agreed SLA metric for further assistance.

Key Responsibilities:

  • Analyze fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements.
  • Be trained across all travel tools available at American Express GBT including but not limited to Sabre Great Call Experience point of sale processing tools.
  • Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
  • Ensure customer service levels are met.
  • Maintain productivity in line with KPIs ensuring high quality error free transactions maximize use of American Express Global Business Travel's Preferred Supplier program.

Requirements:

  • A minimum of 2 years' corporate or retail travel experience.
  • Excellent verbal and written communication skills.
  • Excellent Customer service skills in a travel environment.
  • Strong time management and organizational skills including multi-tasking and prioritizing of workload.
  • Fares & Ticketing knowledge - including RTW and complex fares.
  • Knowledge of products including car hire hotels and rail.
  • Domestic & International destination/geographical knowledge.
  • Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings.
  • Demonstrated understanding of the relevant customer base.
  • Strong attention to detail.
  • The ability to multi-task and work efficiently whilst ensuring maximum quality.
  • An ability to adapt communication style to the audience communicate confidently accuracy and has ability to lead the traveler (or travel booker) to desired outcomes.
  • An ability to adapt to change.
  • Work across teams and departments.
  • A passion for service.

Benefits:

  • A supportive dynamic and professional environment that fosters diversity.
  • Global Business Travel is dedicated to helping customers realize the greatest possible value from their investment in travel through increased outstanding customer service.
  • Competitive salary package.

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