Senior Financial Collections Advisor

1 week ago

Sydney, New South Wales, Australia beBeeCollections Full time $95,000 - $110,000

Job Title

We are seeking a Collections Specialist to join our team.

The role is responsible for building strong relationships with business units and customers to ensure timely financial collections, investigate issues and disputes, and provide resolutions in a professional manner.

The ideal candidate will display a positive attitude, work effectively under pressure, and handle conflict professionally.

Responsibilities

  • Perform financial collections across all group and functions.
  • Demonstrate a comprehensive understanding of customer processes.
  • Ensure seamless integration of receivables into the business operations.
  • Complete complex reconciliation of customer accounts and supplier payments.
  • Process Medicare claims and generate manual invoicing for B2B contracts.
  • Analyse and process large volumes of billing data.
  • Actively manage key credit functions.
  • Demonstrated experience with billings analysis, invoicing, and journals.
  • Proactively communicate with stakeholders to minimize disputes and concerns.
  • Data entry and database maintenance.
  • Research and resolve invoice discrepancies and issues.
  • Maintain current and accurate process documentation.
  • Conduct dispute investigations and resolution for all customers.
  • Investigate and understand individual customer issues and communicate effectively to resolve promptly.
  • Deal with disputes or differences of opinions in relation to account matters.
  • Advanced use of SAP & Microsoft Excel.
  • 2-3 years' experience in a similar role.
  • Demonstrated experience in process improvements.
  • Exceptional communications and interpersonal skills.
  • Financial qualifications highly desirable.
  • Ability to work cross-functionally with remote teams.

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