Journey Expert

4 weeks ago

Docklands, Victoria, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Journey Expert - Change and Commercialization role is a key position within our organization, responsible for driving the strategic vision and roadmap across key customer lifecycle journeys. This role is focused on the 'what' and inspires squads to achieve their shared mission by guiding them on what to work on to achieve great customer outcomes.

As a Journey Expert, you will work closely with the Engagement & Retention lead to develop, drive, and iterate FY plans and scope key initiatives. You will define and measure success outcomes/metrics, commercial accountability for delivering on clearly defined OKRs, and define key customer segments across the EDB back book, with clearly defined 'jobs to be done' to better engage these customers with revenue benefits clearly articulated.

You will also be responsible for cost/benefit analysis on key LCM initiatives, stakeholder engagement – aligning plans and initiatives with stakeholders, and bringing thought leadership, leading market best practice relevant to their Value Stream mission to innovate and drive outcomes.

What will your day look like?
  • Develop, drive, and iterate FY plans and scope key initiatives
  • Define and measure success outcomes/metrics
  • Commercial accountability for delivering on clearly defined OKRs
  • Define key customer segments across the EDB back book, with clearly defined 'jobs to be done' to better engage these customers with revenue benefits clearly articulated
  • Cost/benefit analysis on key LCM initiatives
  • Stakeholder engagement – aligning plans and initiatives with stakeholders
  • Bring thought leadership, leading market best practice relevant to their Value Stream mission to innovate and drive outcomes
What will you bring?

To grow and be successful in this role, you will ideally bring a strong analytical background, experience in cost/benefit analysis/scoping large programs of work, deep understanding of P&L drivers across EDB products, experience in defining customer segments, data interpretation skills, future thinking/innovation skills, deep expertise in your product area, and a proven ability to innovate and adapt to the latest developments.

You will also need to be able to galvanize diverse groups of people around a common mission, quickly grasp new content, and translate it into actionable strategy. Additionally, you will need to actively connect outside and inside ANZ to leverage the latest thinking, providing practical/relevant ideas, improvements, and fit-for-purpose solutions.

Why join us?

At ANZ, you will have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ and more.

We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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