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Healing Hands Career Opportunity

3 weeks ago

Warwick, Australia beBeeCareer Full time $68,000 - $81,000
Customer Service Representative

We are seeking a dedicated and hands-on customer service professional to join our team at our hearing clinic in Warwick, QLD. As a Customer Service Representative, you will play an important role within our business providing exceptional service to our predominantly older clientele.

You will be responsible for welcoming clients and managing their experience for optimal outcomes. This includes scheduling and confirming appointments, providing administrative support to clinicians, efficiently managing the day-to-day operations of the clinic, and managing the clinic phone line and shared email inbox.

In addition, you will be responsible for billing clients correctly and taking payments. To succeed in this role, you will need prior experience in face-to-face customer service and/or administration, a passion for delivering an amazing client experience, and excellent communication and active listening skills.

The ideal candidate will have resilience, self-motivation, and lots of energy. You will also need to be able to work autonomously and effectively within a team, focusing on results and the best possible outcomes for both the clinic and our clients.

We offer a competitive remuneration package including base salary plus monthly performance bonuses, as well as access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub. We also offer generous employee discounts on Sonova Products for yourself and your family.

We pride ourselves on being a values-driven and people-centered organization, committed to making a positive difference in our clients' lives through better hearing. If you feel that this opportunity is right for you, we would love to hear from you.