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Emergency Call Centre Case Manager
2 months ago
At Cover More Group, we're passionate about protecting people and helping them navigate the complexities of international travel. As an Emergency Call Centre Case Manager, you'll play a vital role in our mission to provide exceptional customer support and travel risk management services.
Key Responsibilities:- Provide empathetic and tailored assistance to customers facing travel disruptions, using your problem-solving skills and expertise to resolve issues efficiently.
- Work closely with our medical team to locate suitable medical providers and facilitate payment for services.
- Deliver pre-travel briefs to corporate travellers, utilizing our risk intelligence tool to ensure they're well-prepared for their journeys.
- Support our customers in stressful situations, using your conflict resolution skills to de-escalate tensions and find solutions.
- A passionate and empathetic individual with excellent interpersonal skills and a willingness to learn.
- Strong problem-solving and decision-making skills, with the ability to follow processes and procedures.
- Excellent written and verbal communication skills, with relevant life experience and a strong work ethic.
- Availability to work a rotating roster across 7 days, with a minimum of 8 shifts per fortnight.
We value optimism, caring, togetherness, reliability, and determination. Our hybrid approach offers a healthy work-life balance, with flexibility to work from home and a compressed schedule. Join our supportive community and take advantage of career growth opportunities, regular leave benefits, and travel perks.
